RWPUD Customer Service

Customer Service

Rockwood Water P.U.D. is committed to providing quality customer service. If you have questions about your bill or service, please call the District office at (503) 665-4179 or e-mail customerservice@rwpud.org. Our Customer Account Specialists are available from 8:00 a.m. to 5:00 p.m., Monday through Friday.

FREQUENTLY ASKED QUESTIONS:

How do I start or stop water service?
Call the District office at (503) 665-4179 or apply in person during business hours.

Are there any start-up fees?
There is a $25.00 fee for setting up a new account.

How am I billed for my water?
The water you use is measured in 748 gallon or 100 cubic feet (CF) increments. Customers are charged a base charge depending on meter size plus a consumption charge based on the meter reading. The District bills its customers on a bimonthly basis.

What options are available for paying my bill?
The District offers a number of options for paying your bill:

You can mail your payment to: Rockwood Water PUD, 19601 N.E. Halsey, Portland, Oregon 97230.

You can pay in person by cash, check, money order, VISA or MasterCard, or debit card. For your convenience, a payment drop box is located opposite our front entrance - check or money order payments only, please.

You can pay by phone with your VISA or MasterCard. Call (503) 665-4179.

You can have your payment transferred automatically from your bank account. For more information, please contact the District office at 503-665-4179. To sign up, simply print the Auto Pay Authorization Form, fill it out and send it in along with a voided check or deposit slip. It's that simple! The form is a PDF file and requires Adobe Acrobat Reader for viewing or printing.

What if I have trouble paying my bill?
If you are unable to make your payment in full, please call our office prior to your bill due date to make payment arrangements and avoid late fees.

The District also offers qualifying low-income customers financial assistance with their water bills. To find out if you meet our Customer Assistance Program income guidelines, contact Human Solutions, Inc., at one of the following offices:

Gresham Office:
503-988-4531
501 NE Hood Street

Portland Office:
503-548-0200
12350 SE Powell Blvd.
(old Powell Valley Road Water District office)

Where does my water come from?
Your water is a blend of District groundwater and water from the Bull Run watershed purchased from the City of Portland. The City of Portland also draws water from the Columbia Southshore Wellfield to augment the Bull Run supply during emergency situations or to meet high water demands during the summer months.

Where can I find my water meter?
Your water meter is typically located in front of your home near the street. There are some exceptions. For assistance in locating your meter, please contact the District office.

How can I detect a leak or request a leak adjustment on my water bill?
First, turn off all water inside and outside your home. Then check your water meter. If the sweep hand or leak detector show movement, you may have a leak. Slow leaks are more difficult to detect. For assistance in checking for a leak, please contact the District office.

To request a leak adjustment on your bill, complete and return a Leak Adjustment Request Form to our office.The form is a PDF file and requires Adobe Acrobat Reader for viewing or printing.